Care Navigation

Imagine being able to contact a healthcare professional to check on your loved one’s progress at anytime, day or night. Imagine no more! It’s now a reality with Signature HealthCARE’s Care Navigation Service.

Signature HealthCARE understands navigating healthcare can be complicated. That’s why we are here to help make the process an improved experience for you and your family, from pre-admission to post discharge. We are upgrading the customer experience by combining advanced technology and human touch. To do this, we are at the forefront of adopting technologies, people and resources who are focused on improving your healthcare experience.

Our Care Navigation team is designed to enhance your customer experience, improve resident satisfaction, reduce hospital readmissions and lower post-acute costs of care.

Patient Intake

Our intake teams are focused on serving our communities and assisting those seeking care in finding the appropriate setting to optimize their health. We engage and align SHC facilities’ clinical capabilities with the needs of referrals from providers of all types. This central intake team streamlines the intake process by utilizing e-referral and various referral systems. Data is pushed directly from the e-referral systems into our Salesforce CRM allowing us to process referrals right away. Central intake performance metrics, data and analytics are utilized to ensure expedited responses and acceptance times, optimizing referral management. With our intake teams, we efficiently manage referrals and enhance care transitions while keeping quality patient care at the forefront.

Inpatient Care Navigation Support

This talented team of Care Navigators and Customer Experience Liaisons has developed solutions and workflows complementing our resident centered care. We are engaging our residents and families as active participants in the care planning and recovery process. Our resident centered approach, which provides information and access anytime, enhances our quality outcomes. Care Navigation represents our system-wide approach to resident centered care and allows residents and families to focus on healing, recovering, and quality of life.

Discharged Residents

Our Care Navigation team understands the transition to home can be complex. Each care navigator is equipped to go the extra mile to ensure our rehab patients experience a seamless transition home. We establish critical touch points with discharged residents to assure understanding of discharge instructions and to receive post discharge care. It’s our goal to ensure that once you successfully leave our care, you stay well.

Whether you are looking for care, receiving care in one of our facilities, or simply out in your community living your best life, our Care Navigation team is here for you. Our navigators provide access to a comprehensive team of healthcare professionals with a heightened and more personalized level of one-on-one attention, ensuring optimal care to nurture your health at every stage of your progress and recovery.

Real people, Real Solutions, Anytime.

Phone Hours:
9:00 AM (EST) - 9:00 PM (EST)
Saturday & Sunday
10:00 AM (EST) - 6:30 PM (EST)
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